Click here for a printable version of DAP's FAQs

  1. What is Download Accelerator Plus?
  2. What is the Mirror Search feature?
  3. How does Download Accelerator Plus accelerate the delivery of files?
  4. How do I use Download Accelerator Plus?
  5. What happens if I lose my connection to a server?
  6. Why can't I accelerate or resume some of my downloads?
  7. What is AlwaysResume service and how do I use it?
  8. Does Download Accelerator Plus support proxy servers?
  9. What browsers does Download Accelerator Plus support?
  10. How can I customize Download Accelerator Plus settings?
  11. How can I setup the new version to be similar to version 3.5?
  12. How can I uninstall Download Accelerator Plus?
  13. How do I resume my downloads?
  14. How do I drag & drop files into Download Accelerator Plus?
  15. What is the "Details" button in the download window?
  16. Why Isn't The Download Accelerator Plus triggered by the Browser?
  17. How can I temporarily disable Download Accelerator Plus?
  18. How can I download files whose extensions are not in the DAP configuration?
  19. How to integrate DAP into the Mozilla browser ?

1. What is Download Accelerator Plus?
Download Accelerator Plus (DAP) is the leading download acceleration software. DAP is fully integrated into the browser and may speed up your downloads by up to 300% (according to users and websites reviews). DAP's key features include the ability to accelerate downloading of files in FTP, HTTP and HTTPS protocols, to pause and resume downloads, and to recover from dropped internet connections. DAP is compatible with ANY Internet connection (dial-up, cable, DSL / ADSL, T1 etc.) and assures that users get maximum performance from available bandwidth.

2. What is the Mirror Search feature?
On the Internet the same file is often hosted on numerous mirror sites, such as at universities and on ISP servers. When a user begins downloading a file, DAP immediately senses it and the Mirror Search feature initiates a search for mirror sites that may host the requested file.

3. How does Download Accelerator Plus accelerate the delivery of files?
DAP acceleration is achieved by two factors: locating the most responsive servers from which the file will be downloaded, and by implementing multi-connection downloading from those servers.

  • Downloading from the most responsive servers - DAP executes a proximity check to determine which of the available mirror sites are most responsive in relation to the specific user's location. The file is then downloaded from the most responsive server(s).
  • Multi-connection downloading - the file is downloaded in several segments through multiple connections and reassembled at the user's PC. This results in better utilization of the user's available bandwidth.

4. How do I use Download Accelerator Plus?
After you install Download Accelerator Plus, it will automatically activate itself when you download files. DAP is configured to be triggered by the most common file types (EXE, ZIP, MP3, ARJ, RAR, LZH, Z, GZ, GZIP, TAR, BIN, MP3, AVI, MPG) and additional extensions may be added through the "Option/Configuration" screen under the "General" section.

5. What happens if I lose my connection to a server?
When a connection is dropped due to poor network conditions, electrical breakdown or any other reason, Download Accelerator Plus will be able to resume the download (when the server supports Resume functionality). See question 13: How do I resume my downloads?

6. Why can't I accelerate or resume some of my downloads?
The Acceleration and Resume features are enabled only downloading a file from a server that supports resume. Most servers on the Internet support resumeable downloads, but some may not.
Another possible reason is the use of a proxy server, this may also influence the resume functionality. If you are using a proxy and do not have Resume functionality, please consult our support team (link to email).

7. What is AlwaysResume service and how do I use it?
Resume functionality is enabled by various download managers (including DAP), depending on the source server configuration and network conditions. When servers support Resume, this feature allows continuation of an uncompleted download from the point where it was interrupted. When the Resume functionality is not supported or enabled, interrupted downloads cannot be continued (resumed) and must be restarted all over again. DAP's AlwaysResume service allows users to ALWAYS benefit from the resume functionality, EVEN when source servers do not support resume.
Click here to find out how to use the Always Resume Service

8. Does Download Accelerator Plus support proxy servers?
Yes. Download Accelerator Plus supports HTTP and FTP proxies. To configure DAP to work with a proxy, please go to the "Proxy/Firewall" page in the "Configuration Screen". Please note that some old proxy servers will not support the resume and the accelerate features. Note: If your proxy requires username/password please fill it in.

9. What browsers does Download Accelerator Plus support?
Download Accelerator Plus supports all leading browsers, including: Internet Explorer 4.x / 5.x / 6.x, Netscape 4.x / 6.x and Opera 4 / 5 / 6, but some of it's features ( i.e DAP's toolbar) only works in Internet Explorer 4 and above.

10. How can I customize Download Accelerator Plus settings?
Download Accelerator Plus setting may be customized through the "Configuration" screen, under the "Downloads->Option/Configuration" menu. Customizable settings are listed in 4 sections: General, Connection, Proxy/Firewall and Advanced. More info about each setting can be found in the Help screens.

11. How can I setup the new version to be similar to version 3.5?
The latest version of Download Accelerator Plus has now many great new features that will better accelerate your downloads than did earlier versions. However, if you wish to setup it as the old version (3.5), open the "Configuration" screen, and click on the "Advanced setting". Select "Ask the user what he would like to do" for the first section, and also check all the other options on this page. Note that by selecting all these options you may lose some of DAP 5.0's great features (such as Mirror Searching).

12. How can I uninstall Download Accelerator Plus?
To uninstall Download Accelerator Plus, either use the Uninstall utility under DAP's program group in the Start menu, or the Windows Control Panel "Add/Remove Programs" utility. The change will take effect after you restart your browser. NOTE: Please make sure to exit Download Accelerator Plus before starting the uninstall operation.

13. How do I resume my downloads?
In order to resume an uncompleted download, choose the file from the file list and click on the "Resume" button. Alternatively, you may simply double-click on a file. If the download does not continue, please see question 6: "Why can't I accelerate or resume some of my downloads?"

14. How do I drag & drop files into Download Accelerator Plus?
Under the "Downloads" menu, choose "Download Basket". A small window will pop up at the top of you screen and will remain there as long as DAP is active. At any time you can DRAG a file link from your browser to this "Download Basket". URLs may be also inserted by using the "Add URL" button (allows to type or paste the URL manually).

15. What is the "Details" button in the download window?
By clicking on the "Details" button, you are provided with more information regarding the download process, listing the various connections through which the file segments are being downloaded.

16. Why Isn't The Download Accelerator Plus triggered by the Browser?
If you are using any other download manger that also integrates into the browser, it might interfere with integration of the Download Accelerator Plus. To re-enable the triggering/integration of Download Accelerator Plus, open the "Option/Configuration" screen, and in the "General" section 'check' the "Browser Integration" option and then restart the browser.

17. How can I temporarily disable Download Accelerator Plus?
Press the ALT key (while clicking on a hyperlink) in order to temporarily disable the browser integration of Download Accelerator Plus.

18. How I can download files whose extensions are not in the DAP configuration?
Press the ALT and CTRL keys together (while clicking on a hyperlink) in order to download any file with extensions other than those listed in DAP's configuration. You may add any file type to the extensions list in the "Option/Configuration" screen under the "General" section.

19. How to integrate DAP into the Mozilla browser ?

  1. Copy the file 'dapop.dll' from 'DAP' folder (C:\Program Files\DAP) into the 'Plug-Ins' folder (C:\Program Files\Mozilla\Plug-Ins)
  2. Rename the copied file from 'dapop.dll' to 'npdap.dll'

Your DAP is now integrated into the Mozilla browser.

 

If you still have some unanswered questions feel free to contact our support

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