Last days before new release and a note about “False Positives”
Working on an application like SpeedBit Video Accelerator, is ever-exciting.
Here’s my wish-list for this week:
I’m pondering over the last item, over the weekend…
Basically it means that some security applications, mainly antiviruses, are falsely detecting SpeedBit Video Accelerator (it is 100% spyware free), as a positive case of a “suspicious application”.
This happens mostly since it’s a hard work for security companies to keep track of all the new software out there. Especially internet applications, as they tinker with the connection between your browser and the web. In order to be efficient, Antiviruses are strict by nature. They’d rather block an unfamiliar internet app, than let it enjoy the benefit of the doubt. Reasonable enough.
Our problem, of course, is that many users will take the word of their security app, over our “spyware free” assurances.
What do you do then?
Well, some security applications approved us without us having to do a thing. Especially with the rapid growth of SpeedBit Video Accelerator, it didn’t remain an “unfamiliar internet application” very long. Hey, security programers watch internet videos too, right?
Other apps we have to approach by ourselves. Right now, we are down to four:
Kasperskey, Nod32, Avast! and DrWeb, all good programs by the way, in my opinion.
For each application, the process of submitting a “false positive” request is different. I won’t bore you with bureaucracy, but it’s mostly painstaking work of zipping the right files and naming them correctly and then submitting the correct case number on the required field, etc.
The good news is, I already heard back from DrWeb, and they assured us we’ll be on the “OK” list on their next update. So hopefully, by the time you read this, your DrWeb antivirus will clear us - no problem
If you are using one of the other security antiviruses and needs some more re-assurance, I recommend downloading a free trial version of another security software (you can find a whole bunch of them here), and see for yourself.
Davidi,
Speedbit Video Accelerator Team
Popularity: 98% [?]
May 14th, 2008 at 10:25 pm
You should really put on your homepage that your software is spyware free, and you respect the people’s privacy. Big mistake if you don’t do it. Less people will use it or are annoyed looking for info about this!!
August 17th, 2008 at 10:28 pm
Hi. I just installed speedbit video accelerator beta version. It always stays disabled on the system tray. When I try to hover the mouse over the icon it says “Speedbit Video Accelerator is disabled. Please try communication test.”. I tried to run the communication test but it still does the same thing. I have zone alarm and I already set it to allow for speedbit. What else could be the problem?
August 18th, 2008 at 12:05 pm
@Pieter -
You are right of course, and we do advocate our “spyware freedom-ness” directly on the website. Alas, after installation, if the security apps falsely detects us as spyware or malware, many users gets so frightened by the security warning message, that they care very little for any “safety” promises they heard back at the homepage…
Oh well, we just have to be patient and try to speed up the security software people- the sooner they fix it, the sooner everything will be better for everyone - Us, them and the users.
August 18th, 2008 at 12:08 pm
@Caren -
Hi, what version have you installed?
Sounds like a description of a problem we had with earlier versions of SpeedBit Video Accelerator. The Communication test is no longer a part of the manual flow.
simply download and upgrade to the latest version, and everything should work smoothly! You can ge tthe latest version here:
http://videoaccelerator.com
D.